This page explains when CBC Guides refunds a payment.
No refunds once content is unlocked
All passes and digital products on this site are digital content. There are no refunds once access or content is unlocked.
If you paid but access did not unlock
If a payment went through (for example, M-Pesa was deducted) but access did not unlock, email hello@cbcguide.co.ke with the M-Pesa code. We will unlock the access, or refund that payment if we cannot.
Duplicate charges
If you were charged more than once for the same item, we refund the duplicate charges.
Free and complimentary passes
Complimentary or free passes have no cash value.
Last updated: 12 November 2026.